Job Summary
An IT company is filling a position for a Remote L3 Application Support Analyst.
Individual must be able to fulfill the following responsibilities:
- Troubleshoot application behavior tickets for reservation solutions
- Facilitate communication between third party vendors and support developers
- Manage customer escalations effectively and efficiently
Qualifications for this position include:
- Education: Bachelors or higher
- Experience supporting and troubleshooting software
- Experience collaborating with multiple stakeholders
- Experience creating SQL queries, troubleshooting XML/APIs, querying, and reading application logs
- Experience understanding and troubleshooting HTML, Javascript, CSS, and other front-end website technology
- At least 3 years' experience in a support or development role
