Job Summary
We're running an Online Hiring Event on this coming Saturday to hire L3 Product Support Engineers ($100K/yr)
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It's worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
As an L3 Product Support Engineer you will:
Provide expert product and service support
Access the highest technical resources available for problem resolution or new feature creation
Attempt to duplicate problems and define root causes, using product designs, code, or specifications
Document new fixes for use by L1 and L2 personnel
Deliver high-quality trainings or playbooks
Automate quality checklist for L1, L2 tickets
Candidate Requirements:
- At least 5+ years providing technical support and software engineering
- Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages
- Required administration and troubleshooting of:
- Windows or Unix/Linux Server
- Network and Webservers
- Database MS SQL / MySQL / Oracle / PostGreSQL
- Sharepoint
- Active Directory
- Java / Java Script / CSS / HTML
- AWS
- Docker
- Python
- Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers
System Pre-requisites
These are the recommended and minimum system requirements for participating in the online hiring event.
- Any IDE
BOOTCAMP PROGRAM
When you apply to a role in Crossover, you go through a series of online tests, usually during the online hiring event.
If you pass those tests, you will be offered an opportunity to join our paid training program that lasts 4 full-time weeks.
It is a unique opportunity to learn about the Crossover culture, tools, processes and expectations. It is an intensive training program for only the best graduates. If you graduate from Bootcamp, you will be offered a choice of several positions with the Crossover teams.
