Remote Law Firms Enterprise Customer Success Manager

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 09, 2022
This job expires in: 3 days
Job Summary

A cloud-based, legal intelligence solutions company is filling a position for a Remote Law Firms Enterprise Customer Success Manager.

Candidates will be responsible for the following:

  • Driving business value to a variety of stakeholders from leadership to individual contributors
  • Identifying expansion and upsell opportunities and engaging with sales to close
  • Navigating complex organizational structures to establish relationships and influence stakeholders

Position Requirements Include:

  • Exceptional presentation skills with a Director or C-Level audience
  • Experience managing a portfolio of Enterprise customers with a total ARR above $3M
  • Ability to work from home in a distraction-free environment with a stable internet connection
  • Ability to build relationships with stakeholders from the practitioner to executive level at large Law Firm accounts
  • Experience identifying upsell opportunities and engaging with sales to close
  • 5+ years of client-facing experience, onboarding, training, and driving adoption within a SaaS software company
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