Job Summary
A cloud-based, legal intelligence solutions company is filling a position for a Remote Law Firms Enterprise Customer Success Manager.
Candidates will be responsible for the following:
- Driving business value to a variety of stakeholders from leadership to individual contributors
- Identifying expansion and upsell opportunities and engaging with sales to close
- Navigating complex organizational structures to establish relationships and influence stakeholders
Position Requirements Include:
- Exceptional presentation skills with a Director or C-Level audience
- Experience managing a portfolio of Enterprise customers with a total ARR above $3M
- Ability to work from home in a distraction-free environment with a stable internet connection
- Ability to build relationships with stakeholders from the practitioner to executive level at large Law Firm accounts
- Experience identifying upsell opportunities and engaging with sales to close
- 5+ years of client-facing experience, onboarding, training, and driving adoption within a SaaS software company
