Remote Lead Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Jun 01, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An Educational Support System for Leading School Districts Education is filling a position for a Remote Lead Customer Success Manager.

Core Responsibilities Include:

  • Retaining and growing the revenue for existing customers, owning renewal and gross revenue retention of your team’s customer base
  • Conducting periodic customer health-checks and review customer health scores with your team
  • Collaborating with the onboarding, technical implementation, and marketing teams to set every customer up for success on Paper

Skills and Requirements Include:

  • Bachelor's degree required
  • 4+ years of customer success experience, preferably within a fast-growing SaaS organization
  • 2+ years of experience leading a team, preferably within SaaS
  • Strong track record of defining and executing against key performance indicators
  • Proactive interest to increase customer happiness and deepen customer relationships
  • Proven record of creating and maintaining business partnerships and relationships

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