Remote Lead Support Engineer

Job Summary

Company dedicated to helping enterprise nonprofit organizations, higher education institutions and foundations become truly constituent centered has a current position open for a Remote Lead Support Engineer.

Core Responsibilities Include:

• Providing key technical resource for the support team when working on tough Force.com application issues
• Ensuring that the customer has been asked the right questions, that the right resources have been gathered, and lead the problem-solving process
• Participating in customer case resolution, devising workarounds, and collaborating with the product engineering team on fixes

Qualifications Include:

• 2+ years of professional work experience in software development, or equivalent independent software development history is necessary
• Basic Salesforce.com administration and implementation experience is necessary to have an adequate context for technical issues
• Experience working with common Force.com platform extension technologies such as Heroku, Angular.js, Bootstrap, Javascript, etc.
• Customer relationship skills built in work on internal or external customer-facing roles
• Ability to work in a dynamic and fast-paced environment requiring both quick insights and deep troubleshooting
• Outstanding analytical and diagnostic skills based on natural talent, formal education, or experience in intense real-world problem-solving