Job Summary
Company dedicated to helping enterprise nonprofit organizations, higher education institutions and foundations become truly constituent centered has a current position open for a Remote Lead Support Engineer.
Core Responsibilities Include:
- Providing key technical resource for the support team when working on tough Force.com application issues
- Ensuring that the customer has been asked the right questions, that the right resources have been gathered, and lead the problem-solving process
- Participating in customer case resolution, devising workarounds, and collaborating with the product engineering team on fixes
Qualifications Include:
- 2+ years of professional work experience in software development, or equivalent independent software development history is necessary
- Basic Salesforce.com administration and implementation experience is necessary to have an adequate context for technical issues
- Experience working with common Force.com platform extension technologies such as Heroku, Angular.js, Bootstrap, Javascript, etc.
- Customer relationship skills built in work on internal or external customer-facing roles
- Ability to work in a dynamic and fast-paced environment requiring both quick insights and deep troubleshooting
- Outstanding analytical and diagnostic skills based on natural talent, formal education, or experience in intense real-world problem-solving
