Remote Learner Support Associate

Job Summary

To support new and prospective students with the Sophia Learning platform, the full-time Associate Learner Support Representative will assist with account management, course navigation, and troubleshooting while working remotely on a Saturday to Wednesday shift.

Key responsibilities

• Assist students in creating and managing accounts, adding courses, and navigating the learning environment
• Provide guidance on platform functionality and tools to ensure students feel confident using the system
• Resolve basic technical issues and escalate complex problems to internal support teams as needed

Required qualifications

• High school diploma
• 1+ year of contact center or administrative experience (phone/chat) preferred
• Experience in education or academia
• Proficiency in Microsoft Office Suite and Zendesk
• Authorization to work in the United States; visa sponsorship is not available