Job Summary

A non profit organization is seeking a Remote Learning Platform Customer Success Manager.

Must be able to:

• Manage all other customer support functions, including agreed SLA's
• Report on helpdesk and general customer service metrics
• Manage new initiatives to increase learner engagement

Skills and Requirements Include:

• Considerable experience working in customer service
• Important level of proficiency with Microsoft Office 365 applications, especially Excel and Outlook
• Experience using data base administration tools; experience with Salesforce
• A high standard of English
• Exceptional verbal and written communication skills, including email and online messaging
• Ability to work in a fast paced, team environment with rapidly changing priorities