Remote Learning Platform Customer Success Manager in Austin

Location: Texas

Compensation: Salary

Staff Reviewed: Sat, Apr 17, 2021

This job expires in: 27 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Some College, Bachelors

Job Summary

An e-learning service provider is seeking a Remote eLearning Customer Success Manager in Austin.

Core Responsibilities Include:

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Establishing clear retention goals and process milestones for the client and employees to work toward
  • Representing the voice of the customer to provide input into every core product, marketing and sales process

Skills and Requirements Include:

  • Technical skills required, as they relate for the use of the product to service to be solid
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • 5+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • Bachelor's degree in Management or Computer Science (or a proven strong background)
  • Experience building and nurturing relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals

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