Job Summary
An education company needs applicants for an opening for a Remote Learning Solutions Customer Success Associate.
Core Responsibilities of this position include:
- Managing client tickets via phone, email and live chat (utilizing Desk.com)
- Updating account and contact records in Teamwork, Active Campaign and internal Google Docs
Skills and Requirements Include:
- Ability to provide 24/7 turn-around on support tickets
- Ability to understand and define the support needs of customers
- Ability to suggest tools or resources to improve internal processes