Remote Level 1 Technical Support Member

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 15 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A web hosting company needs applicants for an opening for a Remote Level 1 Technical Support Member.

Candidates will be responsible for the following:

  • Providing inbound support via telephone and live chat
  • Conducting sales order processing
  • Processing written tickets in the help desk

Required Skills:

  • 2-3 years of experience with cPanel/WHM & the web hosting industry
  • Have an understanding of different hosting products
  • Have experience with common web hosting environment
  • Have a firm understanding of open source software
  • Able to quickly and efficiently handle a variety of common web hosting related issues
  • Have a reliable high-speed internet connection

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