Job Summary

A nonprofit organization is in need of a Remote Level 1 Travel Help Desk Support Specialist in Hamilton.

Core Responsibilities Include:

• Accurately processing calls, e-mails and web chat sessions
• Operating applicable automated reservation and ticketing systems
• Intervening to resolve any booking/reservation issues for members

Qualifications Include:

• Ability to work remotely and travel as required
• High School Diploma or equivalent
• 2-4 years of travel experience
• 2-4 years of customer service experience
• Demonstrated knowledge of PC-based systems, GDS systems and internet
• Excellent keyboarding skills