Job Summary
A hosting company is filling a position for a Remote Level 1 Web Hosting Support.
Core Responsibilities of this position include:
- Installing and upgrading web software
- Troubleshooting PHP, Apache, DNS, mail, FTP, SSH, and MySQL problems
- Restoring backups and doing cPanel migrations
Applicants must meet the following qualifications:
- Good understanding of Linux, especially CentOS 7 with WHM/cPanel
- Knowledge of required settings for email clients like Outlook, Thunderbird, and Mac Mail and ability to coach users
- Some experience with php, css, html and web server configuration
- Facility with a wide variety of software including word processing, CLI-based text editors, chat clients, mail clients, softphones, and other internet technologies
- Some familiarity with Windows Server and RDP
- Direct customer interaction experience