Job Summary

A retail company is in need of a Remote Level 2 Customer Support Representative.

Candidates will be responsible for the following:

• Providing Level 2 customer support in PST time zone for any escalated customer issues
• Achieving productivity standards and goals while maintaining the highest level of customer service
• Onboarding of new customers and ensuring their successful launch

Required Skills:

• 3-5 years of proven experience in a heavy customer-facing position involving technical knowledge of a companies' SAAS products and services
• Experience working in and assisting others through company help desk software, and other remote access desktop programs
• Strong troubleshooting/debugging skills and a real passion for problem-solving
• Time-management skills and the ability to establish reasonable and attainable deadlines