Remote Level 2 Service Desk Technician

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

An IT company is filling a position for a Remote Level 2 Service Desk Technician.

Must be able to:

  • Remotely troubleshoot issues relating to computer hardware and software
  • Act as a point of escalation for customer interactions
  • Provide quality customer support through thoughtful interactions with clients

Qualifications for this position include:

  • College degree from an accredited four-year/two-year institution or relevant technical experience
  • 2-3 years of relevant technical experience
  • Exhibits professionalism and excellent customer service skills
  • Experience with Mac and PC devices
  • Ability to troubleshoot and diagnose faulty hardware
  • Proficient in Microsoft 365 Suite