Job Summary
An IT company is filling a position for a Remote Level 2 Service Desk Technician.
Must be able to:
- Remotely troubleshoot issues relating to computer hardware and software
- Act as a point of escalation for customer interactions
- Provide quality customer support through thoughtful interactions with clients
Qualifications for this position include:
- College degree from an accredited four-year/two-year institution or relevant technical experience
- 2-3 years of relevant technical experience
- Exhibits professionalism and excellent customer service skills
- Experience with Mac and PC devices
- Ability to troubleshoot and diagnose faulty hardware
- Proficient in Microsoft 365 Suite