Job Summary
An IT and software services company needs applicants for an opening for a Remote Level 2 Technical Support Specialist.
Core Responsibilities Include:
- Assist security team in monitoring client environments for suspicious activity/threats
- Effectively documenting client communication and resolution efforts via internal ticketing system
Qualifications for this position include:
- Expert level proficiency in Microsoft Exchange and Active Directory
- An associate’s or bachelor’s degree in computer science or related field
- 3+ years of advanced troubleshooting experience