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Remote Level 3 Support Technician

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Sat, Mar 06, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology company has an open position for a Remote Level 3 Support Technician.

Candidates will be responsible for the following:

  • Solving complicated or never-before-seen issues
  • Diagnosing, troubleshooting, and developing new solutions
  • Writing step-by-step processes, technical solutions, and ticket updates

Skills and Requirements Include:

  • C1 level English proficiency (spoken and written)
  • 2+ years of experience with software development
  • 2+ years of experience with customer-facing technical support
  • Required to be on-call 24X7X365 rotation

COMPLETE JOB DESCRIPTION

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