Job Summary
An ecommerce company is searching for a person to fill their position for a Remote Level 3 Support Technician.
Individual must be able to fulfill the following responsibilities:
- Solve complicated or never-before-seen issues with your technical and product expertise
- Diagnose, troubleshoot, and develop new solutions
- Write step-by-step processes, technical solutions, and ticket updates
Position Requirements Include:
- Required to be on-call 24X7X365 rotation, and respond in a timely manner
- C1 level English proficiency (spoken and written)
- Ability to communicate professionally and clearly
- 2+ years of experience with software development
- 2+ years of experience with customer-facing technical support (application, OS, or Networking)
- Customer advocacy, empathy, and keen attention to detail
