Remote Licensed Customer Service Rep

Job Summary

Providing timely and accurate information to policyholders, the full-time Remote Licensed Customer Service Representative will independently resolve policy-related issues and ensure customer satisfaction while working remotely with a required weekend shift.

Key responsibilities

• Deliver responsive service to policyholders and agents regarding Personal Lines products
• Analyze customer policy needs and manage problem resolution within scope
• Participate in mandatory paid training and maintain reliable attendance for success in the role

Required qualifications

• Active P&C Producers insurance license is required
• Associates degree or 1+ year of insurance experience preferred
• Minimum of 2 years' related customer service experience is required
• Ability to review and organize written data from various sources
• Excellent communication and interpersonal skills are essential