Job Summary

A customer experience management and business process outsourcing company is in need of a Remote Life and Annuity Customer Service Representative.

Candidates will be responsible for the following:

• Connecting with customers via phone/email/chat/and or social media to resolve their questions
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate

Position Requirements Include:

• High School Diploma or equivalent
• Typing 25 WPM
• 6 months customer service experience minimum
• Ability to stay composed and objective
• Be proficient in PC operation and navigation
• High Speed Internet