Job Summary
A lighting retailer is searching for a person to fill their position for a Remote Lighting Fixtures Customer Retention Specialist in Chatsworth.
Core Responsibilities of this position include:
- Suggesting products to the customer.
- Preventing customer returns and ensures customer retention by reasonable negotiations
- Handling incoming calls on all Customer Service related inquiries, order changes, status updates, etc
Position Requirements Include:
- Attend training program conducted at headquarters for approximately four to six weeks
- Computer literate
- Minimum of 1 years of customer service experience or retail background
- Able to multi-task. I.e. talk on the phone and type notes at the same time
