Job Summary
LMS Administrator - 5-20 hours/week - Any location
$20-$25/hr
National Glass Association (NGA) is seeking a part-time/virtual LMS Administrator who will be responsible for assisting in the management of the association's Learning Management System. This role focuses on LMS administration and maintenance, customer service, data entry, and LMS courseware quality assurance. The LMS Administrator reports directly to the Instructional Designer and works collaboratively with all education team members.
Essential Duties and Responsibilities
LMS Administration:
Enrolls and invoices new learners, including creating new learner or group accounts; enrolls OSHA purchasers and sends access instructions in coordination with Instructional Designer.
Assigns and tracks apprenticeship program courses for semester and enrollment periods per the apprenticeship program database as directed by Instructional Designer.
Provides extensive quality assurance auditing of current and future MyGlassClass.com courses.
Other duties as assigned by Instructional Designer.
Customer Service:
Answers general MyGlassClass.com inquiries via phone and email. Passes any larger or enterprise-wide sales inquiries to Associate Director, Education and Training.
Maintains and supports MyGlassClass.com customer accounts, to include billing, transcripts, and technical assistance in coordination with Instructional Designer.
Education
Bachelor's degree required.
Experience
Minimum of two years' experience in administration and/or data entry.
Experience working with an LMS highly preferred (Absorb LMS preferred).
Customer service experience required (via phone and email preferred).
IT/Technology background preferred.
Project management experience preferred.
Knowledge, Skills and Abilities
Aptitude and interest in IT and computer technologies, research, setup and troubleshooting.
Understanding of Learning Management Systems (LMS) and interest in maximizing functionality.
Ability to balance multiple projects simultaneously, with effective prioritization. Superior time-management and communication skills.
Must be self-motivated, have excellent communication and relational skills and work collaboratively.
Knowledge of Microsoft Word, Excel, Outlook, and effective researching practices.
NGA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About National Glass Association
Founded in 1948, the National Glass Association (NGA) combined with the Glass Association of North America (GANA) on February 1, 2018 to form the largest trade association serving the architectural glass and metals industry supply chain, including glazing contractors, full-service glass companies, glass fabricators, primary glass manufacturers and suppliers to the industry. It is a technical powerhouse that brings some of the best minds to the table to create technical resources and promote and advocate for glass in buildings. NGA's education and training resources both in print and online at MyGlassClass.com and its official publications Glass Magazine and Window & Door, keep the industry knowledgeable and well-informed. NGA produces the industry's largest annual trade show in the Americas, GlassBuild America, hosts these events: Annual Conference, Building Envelope Contractors (BEC) Conference, Fall Conference, the Glazing Executives Forum, and is a co-sponsor of Glass Processing Automation Days (GPAD).
NGA's sister organization, the Window and Door Dealers Alliance, represents the interests of retail, wholesale, and installing dealers of new and replacement windows, doors, skylights, and related building products.
