Remote Loan Servicing Specialist

Job Summary

Providing exceptional service to credit union members, the part-time Remote Loan Servicing Specialist will assist with inquiries and modifications related to consumer loan products, managing inbound calls and follow-ups while ensuring compliance with regulations.

Key responsibilities

• Resolve loan-related issues for members and support teams through effective communication and timely service
• Perform loan adjustments, corrections, and payoff requests accurately, documenting all interactions in the internal system
• Educate callers on loan processes and regulations, maintaining a thorough knowledge of consumer loan products and services

Required qualifications

• Minimum of one year of customer service or contact center experience
• High school diploma or equivalent
• Basic computer and phone operating skills, with intermediate proficiency in Microsoft Office
• Experience in banking or financial services preferred
• Ability to type a minimum of 35 words per minute