Job Summary

An insurance and financial services company has a current position open for a Remote Long Term Care Case Manager.

Core Responsibilities Include:

• Using various databases to document reporting requirements and system generated reports
• Proactively recognizing problems and works collaboratively to recommend process improvements to enhance customer service
• Mentoring associates

Qualifications Include:

• Experience working in customer service
• Experience in key job functions, systems and product knowledge
• Experience in creating process documentation and training presentations
• Experience handling escalated situations and using sound judgment for exceptional handling
• Proven ability to build and maintain relationships with customers through effective written and verbal communication