Job Summary

A leading international financial services group has a current position open for a Remote Long Term Care Customer Service Representative.

Must be able to:

• Provide customers with an excellent service experience by listening carefully and confidently addressing their needs
• Empathize when appropriate, especially in escalated situations or upon report of illness or death
• Remain calm during heated and high-pressure situations

Skills and Requirements Include:

• Dependable candidates with flexibility to work variable hours as business needs dictate
• Can learn and adapt quickly and remain calm under pressure
• Excellent written and oral communication skills
• Manage upset customers while demonstrating patience and empathy
• Understand and apply best practices when resolving problems
• Have strong multi-tasking skills while ensuring accuracy and attention to detail