Remote Mainframe Franchise Customer Success Manager

Job Summary

An infrastructure technology leader has a current position open for a Remote Mainframe Franchise Customer Success Manager.

Candidates will be responsible for the following:

• Driving customer adoption and success with mainframe software solutions within a defined set of large customers
• Building relationship with customer as Trusted Advisor and holding business reviews to ensure alignment
• Promoting Account Team collaboration to build, share and execute a strategic account plan

Qualifications Include:

• Bachelor's degree or equivalent experience in a business or IT-related field
• 5-10 years of experience in the IT industry with a deep understanding of how customers use IT
• Broad understanding of industry trends and directions
• Ability to navigate across the organization to solve problems
• Project management experience/discipline with the ability to multi-task under potentially stressful situations
• All other requirements necessary for this position