Remote Managed Services Associate Software Engineer

Location: California

Compensation: Salary

Staff Reviewed: Fri, Nov 06, 2020

This job expires in 10 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

An information technology services provider has a current position open for a Remote Managed Services Associate Software Engineer.

Candidates will be responsible for the following:

  • Troubleshoot client device and application issues via phone and remote access
  • Oversee day-to-day operation of various engineering solutions including hardware/software support, and training
  • Provide feedback to management on process improvements and areas of concern

Required Skills:

  • Bachelor’s degree or equivalent experience and/or military experience
  • 1+ year of experience in a Network Operations Center
  • 1+ year of experience troubleshooting devices within the applicable field
  • Cisco or other vendor certifications pertinent to the engineering vertical
  • History of successfully managing and operating multi-vendor environments
  • Customer service skills and client focus