Job Summary
A healthcare company that connects members to high-quality care is filling a position for a Remote Manager, Member Services.
Candidates will be responsible for the following:
- Ensuring your team is challenged, motivated, and effectively serving our patients
- Managing your team’s performance; specifically quality, accordance to established SLAs and patient satisfaction
- Promoting continuous improvement; recommending people, process and tools/software changes to meet or exceed department goals and add value to our customers/patients
Position Requirements Include:
- A minimum of 3 years’ successful experience in leadership role.
- Leadership experience in Customer Service, Contact Center, or Operations
- Experience creating new processes and modifying existing processes to meet business needs
- Experience with a CRM or omni-channel service platform preferred
- Experience hiring and developing talent across multiple locations
- Proven track record of driving measurable efficiency results
