Job Summary

A healthcare company that connects members to high-quality care is filling a position for a Remote Manager, Member Services.

Candidates will be responsible for the following:

• Ensuring your team is challenged, motivated, and effectively serving our patients
• Managing your team’s performance; specifically quality, accordance to established SLAs and patient satisfaction
• Promoting continuous improvement; recommending people, process and tools/software changes to meet or exceed department goals and add value to our customers/patients

Position Requirements Include:

• A minimum of 3 years’ successful experience in leadership role.
• Leadership experience in Customer Service, Contact Center, or Operations
• Experience creating new processes and modifying existing processes to meet business needs
• Experience with a CRM or omni-channel service platform preferred
• Experience hiring and developing talent across multiple locations
• Proven track record of driving measurable efficiency results