Remote Manager Member Services

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 04, 2021

This job expires in: 11 days

Job Category: Sales

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A healthcare company that connects members to high-quality care is filling a position for a Remote Manager, Member Services.

Candidates will be responsible for the following:

  • Ensuring your team is challenged, motivated, and effectively serving our patients
  • Managing your team’s performance; specifically quality, accordance to established SLAs and patient satisfaction
  • Promoting continuous improvement; recommending people, process and tools/software changes to meet or exceed department goals and add value to our customers/patients

Position Requirements Include:

  • A minimum of 3 years’ successful experience in leadership role.
  • Leadership experience in Customer Service, Contact Center, or Operations
  • Experience creating new processes and modifying existing processes to meet business needs
  • Experience with a CRM or omni-channel service platform preferred
  • Experience hiring and developing talent across multiple locations
  • Proven track record of driving measurable efficiency results

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