Remote Mandarin Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Representative (Mandarin).

Key Responsibilities

• Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone
• Respond to inquiries regarding courses, learning progress, and account access, ensuring professional communication
• Handle complex cases with ownership, proactively finding solutions and documenting issues for internal collaboration

Required Qualifications

• Previous experience in customer service, customer success, or education support is highly desired
• Fluency in Mandarin is required; proficiency in English is essential
• Fast learner with the ability to understand complex processes and product details
• Tech-savvy and comfortable using multiple communication tools and internal systems
• Strong sense of ownership toward user experience and service quality