Job Summary
A marketing company is in need of a Remote Marketing SaaS Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Own the consultative, post-sales customer success journey for an assigned list of customers
- Serve as a final escalation point for your assigned customers and executing success plans
- Identify potential upsell opportunities and communicating them to the sales team
Applicants must meet the following qualifications:
- 3-5 years as a Customer Success Manager for a SaaS company
- Experience working successfully with SVP-level executives at customers
- Proven track record of successfully executing against key performance indicators and revenue goals for a SaaS company
- Bachelor’s degree or equivalent work experience and education
- Proficient with CRM, reporting, and presentation tools
- Proven project management skills and ability to use data to guide decision-making and resource allocation
