Job Summary

A developer of sales and marketing software is seeking a Remote Marketing Software Customer Success Manager in Chicago.

Core Responsibilities Include:

• Maintaining relationships with key customers to establish a thorough understanding of their business needs
• Identifying and quantifying key metrics of value
• Providing support for customers by demonstrating product expertise

Required Skills:

• 3+ years of experience working with customers in Customer Success, Sales Support, Tech Support, or Technical Account Management roles
• Bachelor’s degree in technology, marketing/sales, or field or the equivalent skill and knowledge
• Experience and comfort working closely with customers, especially during support escalations
• Experience working with large and complex customers who have a range of job functions and personalities
• Superior listening, written, and verbal communication skills
• Ability to digest and articulate complex information