Remote Marketplace Operations Escalations Associate

Location: California

Compensation: To Be Discussed

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 22 days

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level

Education Level: Bachelors

Job Summary

An online fashion marketplace has an open position for a Remote Marketplace Operations Escalations Associate.

Core Responsibilities of this position include:

  • Resolving the most complex and high-friction order-related issues
  • Balancing customer satisfaction as the primary consideration
  • Evaluating lost package claims due to user mistakes

Applicants must meet the following qualifications:

  • BA or BS required, and/or relevant work experience
  • Analytical and business-oriented mindset
  • Passionate about community and customer service
  • Endless patience and contagious positive energy

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