Job Summary
An online fashion marketplace has an open position for a Remote Marketplace Operations Escalations Associate.
Core Responsibilities of this position include:
- Resolving the most complex and high-friction order-related issues
- Balancing customer satisfaction as the primary consideration
- Evaluating lost package claims due to user mistakes
Applicants must meet the following qualifications:
- BA or BS required, and/or relevant work experience
- Analytical and business-oriented mindset
- Passionate about community and customer service
- Endless patience and contagious positive energy