Job Summary
Help the world's most interesting brands and biggest PR agencies use Muck Rack, our SaaS software platform for engaging with journalists, monitoring news and tracking coverage. We're looking for an experienced account manager who understands public relations and the fast-paced news environment that our customers need to stay on top of.
As an account manager, you will be the main point of contact for ensuring a portion of Muck Rack customers grow and renew. You should be excited about working in a fast-paced environment where helping customers use Muck Rack to achieve their goals comes as natural as thinking and acting like a top PR professional.
In this position, you will work closely with the sales, customer success and product teams within the company. We're a fast-growing startup, so you'll be able to make a big impact and work with company leadership to suggest improvements to all parts of the business.
Responsibilities include:
Serving as primary contact for a portion of Muck Rack customers
Achieving retention and account growth goals
Managing customer lifecycle from onboarding to renewal
Proactively reaching out to customers to grow the accounts
Organizing quarterly reviews with your top accounts
Becoming involved in the public relations industry in New York and beyond
Demoing Muck Rack at meetings, on phone calls and at events
Attending events to meet with customers
Tracking industry news to identify outreach opportunities
Planning and executing networking events with customers
Preferred skills and interests
Knowledge of the PR and journalism industries (preferred but not required)
Track record of building relationships with customers at an enterprise software company
Comfortable leading meetings and presenting to large groups including C-Suite executives
2-5 years experience working in account management, preferably at an enterprise software-as-a-service (SaaS) platform
Dropbox, Trello, Google Apps, CRMs, Slack are familiar platforms
Prior experience using social media and having a presence on popular platforms (i.e., Twitter, Facebook, LinkedIn) to help with business promotion and outreach
Sharing lots of animated GIFs
Using the latest and greatest mobile and web apps
While this is a 100% remote position for people who live outside of New York, there could be possible travel to visit current customers.
