Job is Expired
Location: Alabama, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin
Compensation: Hourly
Staff Reviewed: Fri, Jan 06, 2023
Job Summary
A health insurance company has a current position open for a Remote Medicaid Inbound Call Center Representative.
Core Responsibilities Include:
- Handling 40-50 inbound calls daily from members in a fast-paced inbound call center environment
- Documenting accurate details of inquiries, comments or complaints, transactions or interactions and records
- Escalating unresolved and pending member grievances and appeals
Skills and Requirements Include:
- Minimum 1 year of customer service experience
- Experience with providing exceptional customer service and attention to details while listening on calls
- Prior experience managing multiple or competing priorities
- Prior experience effectively communicating with customers verbally and listening to their needs
- Accurate and complete documentation of member needs, inquiries, or questions during calls
