Job is Expired
Location: Arizona, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 21, 2022
Job Summary
A provider of medical alert systems solutions is filling a position for a Remote Medical Alert Customer Care Specialist.
Candidates will be responsible for the following:
- Answering incoming telephone calls from customers and/or caregivers needing assistance
- Guiding callers through troubleshooting, navigating the company site or effectively using the products or services
- Performing account updates as needed and thoroughly document conversations to keep customer records complete and current
Qualifications for this position include:
- High school diploma
- Computer proficient with the ability to multi-task
- Professional, enthusiastic and kind with a passion for serving
- Effective active listening skills
- Strong communication, organization and time-management skills
- Ability to probe to ensure appropriate resolution
