Remote Medical Call Center Representative

Job Summary

Dedicated to providing exceptional patient support, the part-time Remote Medical Call Center Customer Service Representative will assist patients with prescription benefits, verify patient information, and manage inbound and outbound calls in a remote setting.

Key responsibilities

• Provide excellent customer service and patient support via phone
• Verify patient information and assist with concerns regarding prescription benefits
• Gather and review patient billing and medical information while adhering to federal guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Basic technical troubleshooting skills for remote work issues
• Must have a private, quiet workspace and high-speed internet with a wired connection