Remote Medical Call Center Representative
Job Summary
Dedicated to providing exceptional customer service, the part-time Remote Medical Call Center Customer Service Representative will assist patients with their prescription benefits, verify patient information, and handle inbound and outbound calls, all while working from home during scheduled shifts between 8am-9pm PDT, Monday through Friday.
Key responsibilities
- Provide excellent customer service and patient support regarding prescription benefits
- Verify patient information and gather necessary billing and medical data
- Adhere to company KPIs and operate in compliance with Federal Health Care Program guidelines
Required qualifications
- Minimum of 1 year recent call center experience
- High school diploma or equivalent
- Basic technical troubleshooting skills for remote work issues
- Private, quiet, and distraction-free workspace
- High-speed internet with a wired connection is mandatory
Complete Job Description
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