Remote Medical Client Support Process Improvement Leader

Job Summary

A healthcare company has an open position for a Remote Medical Client Support Process Improvement Leader.

Core Responsibilities Include:

• Establishing Incident and Problem Management programs with the aim of realizing reduced inputs
• Generating insights on problem trends and input reduction progress
• Developing processes and documentation around best-in-class issue handling

Required Skills:

• BA or equivalent work experience         
• 10+ years of Clinical Healthcare IT experience  
• Lean Six Sigma Expertise         
• Maintains ability for process improvement, with strong communication and influencing skills
• Capacity for critical thinking and problem-solving skills
• Ability to use Lean concepts to drive system waste reduction