Remote Medical Customer Service Agent
Job Summary
Seeking a Remote Medical Customer Service Agent, this part-time hourly position will manage appointment scheduling for patient consultations and follow-ups, requiring 1-2 years of medical office experience and proficiency with the EPIC platform.
Key responsibilities
- Schedule and coordinate patient appointments with medical personnel via phone
- Update and request doctor appointments in the EPIC client system
- Maintain patient confidentiality and adhere to professional standards and regulations
Required qualifications
- High School Diploma, GED, or equivalent required
- 1-2 years of prior experience in a medical office setting
- Experience with the EPIC platform for patient scheduling required
- Experience in clinical roles related to population health is a plus
- Strong work ethic and high interpersonal skills to assist patients
Complete Job Description
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