Remote Medical Customer Service Representative

Job Summary

Providing essential support to patients, the part-time Remote Medical Customer Service Representative will handle inbound and outbound calls, verify patient information, and assist with prescription benefits while working flexible hours between 8 am and 8 pm EST.

Key responsibilities

• Provide excellent customer service and patient support through effective communication
• Verify patient information and assist with inquiries regarding prescription benefits
• Gather and review patient billing and medical information in compliance with healthcare guidelines

Required qualifications

• Minimum of 1 year recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Ability to maintain a private, quiet, and distraction-free workspace
• Basic technical troubleshooting skills for remote work issues with a mandatory high-speed wired internet connection