Remote Medical Customer Service Representative

Job Summary

To support a growing healthcare initiative, the full-time Remote Medical Customer Service Representative will handle incoming calls, provide professional support, and assist customers with inquiries in a fast-paced remote environment.

Key responsibilities

• Answer incoming calls and provide friendly, professional support to customers
• Navigate various systems to resolve inquiries and guide users through the provider portal setup
• Meet performance goals while maintaining quality service and contributing to team improvements

Required qualifications

• 6+ months of call center experience
• 1+ year of customer service experience
• Ability to navigate multiple computer systems in a virtual desktop environment
• High school diploma or GED
• Distraction-free remote workspace