Job Summary

An insurance provider is seeking a Remote Medical Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Answer claim benefit questions from callers on both group and individual products
• Provide solutions to problems, confirm eligibility, explain benefits and/or plan coverage
• Provide accurate information in a professional manner

Must meet the following requirements for consideration:

• Ability to repeatedly analyze situations, communicate effectively, in a fast paced environment that includes dealing with angry people
• High school diploma or equivalent
• Claim processing experience or prior customer service experience or other related experience
• Good analytical, problem solving and decision-making skills
• 10-key proficiency of 105 spm net on a computer numeric keypad