Remote Medical Customer Service Specialist

Job Summary

Providing exceptional customer support, the full-time Remote Medical Customer Service Specialist will address inquiries, resolve issues, and ensure a positive experience for patients while working remotely in a performance-driven environment.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely information
• Identify customer needs and resolve issues effectively, escalating complex concerns as necessary
• Document all customer interactions in the CRM system, adhering to quality standards and performance metrics

Required qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred