Remote Medical Customer Service Specialist

Job Summary

To support quality healthcare services, the full-time Remote Medical Customer Service Specialist will serve as the initial point of contact for customers, addressing inquiries and resolving issues through various communication channels while ensuring a positive customer experience.

Key responsibilities

• Responds to customer inquiries via phone, email, and chat, providing accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system and adheres to quality standards and key performance indicators

Required qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred