Remote Medical Customer Service Specialist

Job Summary

Providing essential support in a fully remote capacity, the full-time Remote Medical Customer Service Specialist will manage customer inquiries through various communication channels, resolve issues, and ensure a positive experience while adhering to service metrics and collaborating with other departments.

Key responsibilities:

• Responds to customer inquiries via phone, email, and chat, delivering accurate and timely information
• Identifies customer needs and resolves issues, escalating complex cases as necessary
• Documents all interactions in the CRM system while adhering to quality standards and performance metrics

Required qualifications:

• H.S. Diploma or GED required
• 1-2 years of customer service experience, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred