Job Summary

A musculoskeletal medical practice is searching for a person to fill their position for a Remote Medical Customer Support Associate.

Candidates will be responsible for the following:

• Managing incoming messages, calls, and tickets from patients
• Managing incoming referral patients, helping to collect appropriate onboarding information
• Assisting patients in trouble-shooting technical issues

Qualifications Include:

• 3-5 years of experience in a customer support role within hospitality or health care
• 1-3 years at a fast-paced, ever-changing start up
• Technical aptitude and ability to learn software programs
• Experience using Zendesk, Jira Service Desk or a similar customer
• management platform
• Proficient in Microsoft Office Suite or Google Drive