Remote Medical Insurance Agent

Job Summary

Detail-oriented and customer-focused, the full-time Remote Medical Insurance Benefits Agent will assist patients in obtaining coverage for prescription medications while working from home and adhering to call center metrics and HIPAA regulations.

Key responsibilities

• Assist patients with obtaining coverage for prescription medications through inbound and outbound calls
• Utilize call center software to complete account research and update notes
• Place calls to insurance companies on behalf of patient needs while adhering to call center metrics

Required qualifications

• At least 1 year of recent medical insurance verification or benefits experience is required
• Knowledge of prior authorization, claims, and HIPAA regulations
• Must have a quiet and secure location in the home to work
• High-speed internet with hardwired modem access is mandatory
• Computer proficiency with the ability to learn new software and navigate multiple screens