Job Summary

A healthcare company is in need of a Remote Medical Real Time Analyst 2.

Candidates will be responsible for the following:

• Monitoring real-time call volume for multiple queues and responding to spikes in high call volumes
• Responding to periods of low call volume in relation to high agent staffing using agreed upon measures
• Managing the WFM attendance line and apply exceptions real-time

Required Skills:

• 1-2 years of work experience in a contact center
• High School Diploma or GED
• Sitting/Standing for long periods at a time, while using computer
• High level of proficiency with Microsoft Office productivity suite
• Flexible and adaptable with a bias for continuous improvement
• Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, polices, procedure, etc.