Job Summary

A workers’ compensation healthcare administrator is in need of a Remote Medical Services Coordinator I.

Core Responsibilities Include:

• Addressing routine and complex client inquiries that deviate from normal issues for one or more service lines
• Effectively resolving client escalations with latitude for independent judgement
• Playing lead role in resolving low-moderate level escalations for best client outcome

Required Skills:

• 2 years of post-high school education or 3+ years of experience is required for this role
• Knowledge of the company's products, services and business operations to enable resolution of inquiries
• Proficient customer service skills that build the highest levels of client satisfaction
• Proficient verbal and written communication skills
• Proficient level computer navigation and operation skills
• Demonstrates highly proficient people skills and empathy when taking care of clients