Job Summary
A workers’ compensation healthcare administrator is filling a position for a Remote Medical Transportation Coordinator I in Jacksonville.
Individual must be able to fulfill the following responsibilities:
- Helping people get well, providing helpful leadership in vital transportation services to members via telephone and/or Internet (e.g. instant message, email)
- Providing an extraordinary member experience, with simple to complex inquiries, resolving issues in the most highly effective, relatable & timely manner, exceeding customer expectations, and mitigating member complaints
- Coordinating transportation services includes (as examples): using good judgement in how best to satisfy members’ needs, in such areas as: completing intake of member order/request, assessing appropriate mode of transportation, scheduling rides with network providers, monitoring trips, using helpful leadership & foresight to proactively resolving issues and confirming successful completion of trips
Skills and Requirements Include:
- Bachelor’s degree
- Knowledge and/or experience in a managed care environment interacting with health plan members
- Knowledge and/or experience with transportation services
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
