Remote Medicare Member Advocate

Job Summary

Providing compassionate support to Medicare members, the full-time Remote Medicare Member Advocate will handle inbound calls, educate members on benefits, and resolve concerns while working from home in NH, MA, AL, or FL.

Key responsibilities

• Handle inbound calls from Medicare members with professionalism and courtesy
• Educate members on their medical and dental benefits and resolve inquiries efficiently
• Document interactions and navigate multiple systems while maintaining compliance with privacy standards

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience with frequent customer interaction
• Strong computer proficiency, including Microsoft Office applications
• Ability to quickly learn new software systems and technology
• Excellent verbal communication and active listening skills